Refund policy

Shipping

Order Processing:
Orders are typically processed within 1 business day after your order is placed.

Shipping Time:
Most orders are delivered within 1–3 business days after processing.

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your delivery.

Please note that delivery times may occasionally be affected by carrier delays, weather conditions, holidays, or other circumstances outside our control.

Returns

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of delivery.

To be eligible for a return:

  • Items must be returned in their original condition.
  • Items should be unused, unworn, and with original packaging or tags where applicable.
  • Proof of purchase or your order number may be required.

To start a return, contact us at taeruncontact@gmail.com with your order number and reason for the return. Please contact us before sending an item back so our team can provide the appropriate return instructions.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.

Original shipping charges, if applicable, may not be refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at taeruncontact@gmail.com.

Include your order number, a description of the issue, and photos of the item when applicable so our team can assist you promptly.

Questions?

For any questions regarding shipping, returns, or refunds, contact:

Novtrra Customer Support
Email: taeruncontact@gmail.com